Guiding Customers to Success at Roane State Community College

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Name: Guiding Customers to Success at Roane State Community College
Date: October 18, 2018
Time: 6:00 PM - 9:00 PM EDT
Event Description:

Guiding the Customer to Success
3 hours

 

Learning Outcomes:

 

To develop customer care skills

 

Learning to read the personality and needs of customers

 

Maintaining contact and trust

 

  1. Introduction: Getting to know the Each Other

     

    1. The Instructor
    2. The Students
  2. Selling Yourself
    1. Be the Trusted Expert
    2. Be Honest
    3. Be What They Need You to be
  3. Know the Situation:
    1. Sale
    2. Customer Care
  4. Know Your Customer
    1. Most People Love to Tell You About themselves
    2. Listen and Respond
    3. No Bullying
  5. Maintaining the Relationship
    1. Keep in Contact
    2. Take of Issues
Location:
Roane State
Oak Ridge Campus
Date/Time Information:
Date: October 18, 2018
Day: Thursday
Time:6:00 p.m. - 9:00 p.m.
Contact Information:
Fees/Admission:
$99
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