Guiding the Customer to Success 3 hours Learning Outcomes: To develop customer care skills Learning to read the personality and needs of customers Maintaining contact and trust 1.Introduction: Getting to know the Each Other 1.The Instructor 2.The Students 2.Selling Yourself 1.Be the Trusted Expert 2.Be Honest 3.Be What They Need You to be 3.Know the Situation: 1.Sale 2.Customer Care 4.Know Your Customer 1.Most People Love to Tell You About themselves 2.Listen and Respond 3.No Bullying 5.Maintaining the Relationship 1.Keep in Contact 2.Take of Issues
Monday Dec 12, 2016
6:00 PM - 9:00 PM EST
December 12, 2016 6:00 p.m. - 9:00 p.m.
Roane State Oak Ridge Campus
$99.00
Alicia Hall
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